Support
One address, a clear reply time, and a short list of what to send so we can help on the first reply.
Last updated 2026-09-18
Before you write about Issue Recycle Bin, check the Limitations page: most "it did not restore" cases are there — the new key, attachment files, issue history, changes that never reached the mirror.
Write to us
We reply within 7 days. Email is the only support channel: there is no chat, phone line or ticket portal.
What to include
- Your Jira site address, for example yourcompany.atlassian.net
- The key of the deleted issue, or the keys of several
- Roughly when it was deleted
- The app version: it is shown in System status on the app's Overview tab, a screenshot is best
- What you expected and what you saw instead; the text of the restore result if there was one
Keelbits cannot see the data in your site, so screenshots and exports are the fastest way to show us a problem. Please do not send passwords or API tokens.
Other requests
Security questionnaires, invoices and licensing questions go to the same address. Billing itself is handled by Atlassian: see the Marketplace listing and your site's billing page.
Two requests have their own addresses: questions about your personal data and the Data Processing Agreement go to privacy@keelbits.com, and vulnerability reports go to security@keelbits.com (see Security). Both reach the same people within the same 7 days.