Terms of Service

The conditions for using keelbits.com and the Keelbits apps distributed through the Atlassian Marketplace.

Last updated 2026-09-18 · Contact: support@keelbits.com

Agreement and parties

These terms are an agreement between Keelbits, operated by Yaroslav Kharchenko, private entrepreneur, registered in Ukraine, and the organisation that installs a Keelbits app or uses this website ("you"). By installing an app you confirm that you are authorised to accept these terms for that organisation.

Apps and licensing

Keelbits apps are distributed through the Atlassian Marketplace as "Paid via Atlassian". Trials, purchases, renewals, invoices, refunds and cancellations are handled by Atlassian under the Atlassian Marketplace Terms of Use.

The licence to use an app is the Standard End User Agreement offered through the Marketplace, and these terms are the Provider-Specific Terms that supplement it. Where the two differ, these terms apply. They apply for as long as your subscription is active.

Refunds follow Atlassian's Marketplace refund policy, currently 30 days from the first order. Refund requests go to Atlassian: we cannot refund a payment ourselves, because we never receive it directly.

What the apps do, and do not do

Each app does what its documentation says and nothing more. Issue Recycle Bin keeps copies of issues inside your Atlassian site and lets a Jira administrator restore deleted ones. It is not a backup service and does not replace Atlassian's own backups: restored issues receive new keys, attachment files and issue history are not restored, and events may reach the app with a delay. The Limitations page of each app is part of these terms.

Data processing and privacy

The Privacy Policy describes what we collect on this website, by email and through the Marketplace. The Data Processing Agreement governs the personal data an app processes inside your Atlassian site on your organisation's behalf and is part of these terms. The Security page describes where the apps run, what they store and who can reach it.

Your responsibilities

Keep the subscription active if you want the app to keep working. Nothing is saved while it is inactive.
Choose a retention period that fits your volume and your organisation's data policies.
Check a restored issue before you rely on it. The restore result lists what was skipped.
Use the app only within your own Atlassian site and in line with Atlassian's terms.

Support and updates

Support is by email at support@keelbits.com. We reply within 7 days. Support covers the version of the app currently available on the Marketplace. Forge installs updates on your site automatically; a major version that asks for new permissions waits for an administrator's approval, and we keep supporting the previous major version for 90 days after the new one is released. We may add or remove features with notice in the release notes.

Availability

The apps run on Atlassian Forge, so their availability follows the availability of Atlassian Cloud. We do not operate servers of our own for the apps. If we decide to withdraw an app from the Marketplace we will give at least 90 days' notice by email to the technical contact.

No warranty

The apps and this website are provided as is. We do not promise that every deleted issue will be captured or that every restore will be complete; the documentation explains the cases where it will not.

Limitation of liability

To the extent permitted by law, our total liability for any claim relating to an app is limited to the amount you paid for that app in the 12 months before the claim. We are not liable for indirect loss, lost data or lost profit.

Termination

You end the agreement by cancelling the subscription or uninstalling the app in your Atlassian site. Uninstalling removes the app's storage from your site. We may end it if you breach these terms or if Atlassian removes the app from the Marketplace.

Governing law

These terms are governed by the laws of Ukraine. Disputes go to the courts of Ukraine, unless mandatory law where you are located says otherwise.

Changes to these terms

We may revise these terms. Material changes are announced by email to the technical contact at least 30 days before they take effect; the date at the top shows the current version. Continued use after that date means acceptance.